At Pro Stainless Steel Kenya, we are committed to delivering high-quality stainless steel products and ensuring customer satisfaction. This Return & Refund Policy outlines the conditions under which returns, exchanges, and refunds are processed.

1. Eligibility for Returns

You may request a return within 3-5 days from the date of delivery, provided that:

  • The item is unused, undamaged, and in its original condition
  • The product is returned with original packaging, accessories, and proof of purchase
  • The item has not been installed, altered, or customized

2. Non-Returnable Items

We do not accept returns for:

  • Customized or made-to-order products
  • Installed or used items
  • Products damaged due to misuse or improper handling
  • Clearance or discounted items (unless defective)

3. Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item:

  • Notify us within 48 hours of delivery
  • Provide clear photos and order details
  • We will arrange a replacement or refund at no extra cost

4. Return Process

To initiate a return:

  1. Contact our support team with your order number and reason for return
  2. Wait for approval and return instructions
  3. Securely package the item and return it using the provided details
  4. Share the tracking number once shipped

Note: Returns sent without prior approval may not be accepted.

5. Return Shipping

  • Customers are responsible for return shipping costs, unless the item is defective or incorrect
  • We recommend using a trackable courier service for safety

6. Refunds

  • Refunds are processed after inspection of the returned item
  • Approved refunds will be issued within 3-5 business days
  • Refunds are made via the original payment method or agreed alternative

7. Exchanges

  • Exchanges are allowed for eligible items
  • Replacement items will be dispatched once the returned product is received and verified

8. Order Cancellations

  • Orders can be canceled before processing or dispatch
  • Once shipped, orders cannot be canceled but may qualify for return

9. Contact Information

For any return or refund inquiries, please contact:

  • 📞 Phone/WhatsApp: +(254) 799024539
  • 📧 Email: info@prostainlesssteel.co.ke
  • 🌐 Website: prostainlesssteel.co.ke

10. Policy Updates

Pro Stainless Steel Kenya reserves the right to update this policy at any time without prior notice.