At Pro Stainless Steel, we are committed to delivering your orders safely, quickly, and efficiently across Kenya.
1. Order Processing
All orders are processed within 1–2 business days after confirmation. Orders placed on weekends or public holidays will be processed on the next working day.
2. Delivery Locations
We deliver countrywide across Kenya, including major towns and remote areas. Delivery timelines may vary depending on your location.
3. Delivery Time
- Nairobi & surrounding areas: 1–2 business days
- Major towns (e.g., Mombasa, Kisumu, Nakuru, Eldoret): 2–4 business days
- Other regions: 3–5 business days
Delays may occur due to unforeseen circumstances such as weather, logistics challenges, or high demand periods.
4. Shipping Charges
Shipping costs are calculated based on:
- Delivery location
- Size and weight of the product
- Urgency of delivery
The exact shipping fee will be communicated before order confirmation.
5. Order Tracking
Once your order is dispatched, you will receive a notification via call, SMS, or WhatsApp with delivery updates.
6. Delivery Process
Our team or trusted courier partners will deliver your order to the address provided. Please ensure:
- Accurate delivery details are provided
- Someone is available to receive the order
7. Failed Deliveries
If delivery is unsuccessful due to incorrect details or unavailability, we will contact you to reschedule. Additional delivery charges may apply.
8. Inspection Upon Delivery
Please inspect your items upon delivery. If there are any damages or missing items, report immediately to our team for assistance.
9. Bulk & Special Orders
For bulk purchases or customized stainless steel products, delivery timelines may vary. Our team will communicate the expected delivery schedule in advance.
10. Contact Us
For any shipping inquiries, feel free to reach us:
📞 Phone/WhatsApp: +254 722 397 570
🌐 Website: www.prostainlesssteel.co.ke